{"xsrfToken":"82390d3cc83b5b86f9d5b58e251a47d850a4b5c5_lout","branding":{"id":"1","key":"ik","name":"TecRaccoon Kundenservice","portalBaseUrl":"/servicedesk/customer/portal/1","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/1/1","theme":{"headerBGColor":"#ffffff","headerLinkColor":"#292929","headerLinkHoverColor":"#999999","headerLinkHoverBGColor":"#999999","headerBadgeColor":"#999999"}},"helpCenterBranding":{"logoId":"","isLogoAvailable":false,"helpCenterTitle":"Willkommen im TecRaccoon Hilfe Center","sharedPortalName":"TecRaccoon Hilfe Center","translations":{"de-DE":{"helpCenterTitle":"Willkommen bei Hilfe","sharedPortalName":"Hilfe","localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Willkommen im TecRaccoon Hilfe Center","sharedPortalName":"TecRaccoon Hilfe Center","localeDisplayName":"English (United States)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#ff6f00","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDY1NDZhNi1mZTdlLTRmMTMtOWRmYy00YjQ3YWE0MThkMGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDM3NTY0NDcsIm5iZiI6MTc0Mzc1NTg0N30.d9igfJvLM6w7ng7cRqSocRGeHrn9t22HzB7uDlc3I4I&client=3d6546a6-fe7e-4f13-9dfc-4b47aa418d0c&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"hasTopBarBeenSplit":false},"portal":{"id":"1","key":"ik","projectId":10000,"serviceDeskId":1,"name":"TecRaccoon Kundenservice","description":"<p>Herzlich willkommen! Sie können über die bereitgestellten Optionen eine Anfrage an den TecRaccoon Kundenservice stellen.</p>","portalBaseUrl":"/servicedesk/customer/portal/1","reqTypes":[{"id":"11","name":"Report a system problem","descriptionHtml":"","callToAction":"Report a system problem","introHtml":"<p>Let us know if something isn't working properly and we'll aim to get it back up and running quickly.</p>","icon":10600,"iconUrl":"https://iisminnovation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10600","groups":[1,5],"key":""},{"id":"5","name":"Fordern Sie ein neues Konto an","descriptionHtml":"","callToAction":"Fordern Sie ein neues Konto an","introHtml":"<p>Request a new account for a system.</p>","icon":10641,"iconUrl":"https://iisminnovation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10641","groups":[1,4],"key":""},{"id":"12","name":"Report broken hardware","descriptionHtml":"","callToAction":"Report broken hardware","introHtml":"<p>Report hardware that might be faulty or broken e.g. a broken computer screen or a damaged server.</p>","icon":10591,"iconUrl":"https://iisminnovation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10591","groups":[1,2],"key":""},{"id":"7","name":"Request new software","descriptionHtml":"","callToAction":"Request new software","introHtml":"<p>If you need a software license, raise a request here.</p>","icon":10593,"iconUrl":"https://iisminnovation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10593","groups":[2,5],"key":""},{"id":"16","name":"Produkt Problem Melden","descriptionHtml":"","callToAction":"Produkt Problem Melden","introHtml":"<p>For example, a new mouse or monitor.</p>","icon":10590,"iconUrl":"https://iisminnovation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10590","groups":[2],"key":""},{"id":"2","name":"Standard Anfrage Formular","descriptionHtml":"","callToAction":"Standard Anfrage Formular","introHtml":"<p>Formular für Allgemeine Anfragen</p>","icon":10580,"iconUrl":"https://iisminnovation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","groups":[1,2],"key":""},{"id":"4","name":"Request admin access","descriptionHtml":"","callToAction":"Request admin access","introHtml":"<p>For example, if you need to administer Jira.</p>","icon":10582,"iconUrl":"https://iisminnovation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10582","groups":[],"key":""},{"id":"9","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10623,"iconUrl":"https://iisminnovation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10623","groups":[],"key":""},{"id":"14","name":"Onboard new employees","descriptionHtml":"","callToAction":"Onboard new employees","introHtml":"<p>Request access for new employees.</p>","icon":10640,"iconUrl":"https://iisminnovation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10640","groups":[],"key":""}],"reqGroups":[{"id":1,"name":"Häufige Anfragen"},{"id":2,"name":"Probleme mit gekauften Produkten"},{"id":4,"name":"Anmeldungen und Konten"},{"id":5,"name":"Programme"}],"orderMapping":{"4":[5],"1":[11,5,12,2],"5":[11,7],"6":[11,12],"2":[12,7,16,2]},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"createPermission":true,"portalAnnouncement":{"portalId":1,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"IK","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"German (Germany)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDY1NDZhNi1mZTdlLTRmMTMtOWRmYy00YjQ3YWE0MThkMGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3NTcwNDcsIm5iZiI6MTc0Mzc1NTg0N30.Klvr5s9J6ih577FU8vZM-uFkUJo_qH34SLEH238i4-E","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"3d6546a6-fe7e-4f13-9dfc-4b47aa418d0c","tokenDurationInMins":20}},"reqCreate":{"id":2,"projectId":10000,"form":{"name":"Standard Anfrage Formular","descriptionHtml":"","callToAction":"Standard Anfrage Formular","intro":"<p>Formular f&uuml;r Allgemeine Anfragen</p>","instructions":"","icon":10580,"iconUrl":"https://iisminnovation.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10580","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10058","fieldConfigId":"10159","label":"Bestell- oder Referenznummer","description":"Bitte geben Sie Ihre Bestell- oder Referenznummer an, falls vorhanden.","descriptionHtml":"<p>Bitte geben Sie Ihre Bestell- oder Referenznummer an, falls vorhanden.</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Betreff","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Beschreibung","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Dokumente","description":"","descriptionHtml":"","required":false,"displayed":true,"presetValues":[]}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/1/create/2","requestValidateBaseUrl":"/servicedesk/customer/portal/1/validate/2","calendarParams":{"firstDay":0,"date":"2025-04-04T10:37:27+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":false,"serviceDeskId":-1},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiIzZDY1NDZhNi1mZTdlLTRmMTMtOWRmYy00YjQ3YWE0MThkMGMiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwMCI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDM3NTcwNDcsIm5iZiI6MTc0Mzc1NTg0N30.Klvr5s9J6ih577FU8vZM-uFkUJo_qH34SLEH238i4-E","targetCollection":"upload-project-10000","endpointUrl":"https://api.media.atlassian.com","clientId":"3d6546a6-fe7e-4f13-9dfc-4b47aa418d0c","tokenDurationInMins":20},"hasProformaForm":true,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":true,"formTemplateData":{},"linkedJiraFields":[]},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}

{"headless":false,"tourEnabled":false,"wacLink":"https://www.atlassian.com/software/jira/service-desk/powered-by?utm_medium=jira-in-product&utm_source=jira_service_desk_portal_footer&utm_content=iisminnovation","serviceDeskVersion":"3.3.0-OD","contextPath":"","xsrfToken":"82390d3cc83b5b86f9d5b58e251a47d850a4b5c5_lout","baseUrl":"https://iisminnovation.atlassian.net/servicedesk/customer","relativeBaseUrl":"/servicedesk/customer","jiraDisplayUrl":"https://iisminnovation.atlassian.net","customerLoginEnabled":true,"maxAttachmentSize":"1073741824","gravatarEnabled":true,"onDemand":true,"disabledFeatures":[],"enabledDarkFeatures":[],"calendarDateData":{"months":["January","February","March","April","May","June","July","August","September","October","November","December"],"monthsShort":["Jan","Feb","Mar","Apr","May","Jun","Jul","Aug","Sep","Oct","Nov","Dec"],"weekdaysShort":["Sun","Mon","Tue","Wed","Thu","Fri","Sat"],"weekdays":["Sunday","Monday","Tuesday","Wednesday","Thursday","Friday","Saturday"]},"mediaApiExternalUrl":"https://api.media.atlassian.com","mediaApiAppClientId":"3d6546a6-fe7e-4f13-9dfc-4b47aa418d0c","optedInFeatures":{},"fabricEmojiUrl":"/gateway/api","helpCenterType":"BASIC","traceId":"52426f3542d7423998bd456feb184f1a","siteDefaultLanguageTag":"en-US","featuredValues":{"multiHelpCenterEnabled":false,"hcAIAnswersEnabled":false,"jsmAiConfigEnabled":false,"helpCenterCustomizationEnabled":false},"helpCenterHomePageSlug":"portals","anonymousEnabled":true,"requestIntroEnabled":true}